The short version
- 30 days from delivery to return a part.
- The part must be new and unpainted, in its original packaging. A test fit does not count as installing it.
- Our mistake, shipping damage or a defect: return shipping is on us.
- Any other reason: you pay to ship it back. There is no restocking fee.
- Report shipping damage within 3 business days of delivery.
What can be returned
A part can come back within 30 days of delivery if it is still new:
- Not painted, primed over, cut, drilled or permanently installed
- In its original box or wrap, with all hardware and paperwork
- Not damaged after delivery
A test fit is fine and we encourage it: bolting a bare part to the car to check the fit does not count as installing it. Test fit before paint.
What cannot be returned
- Parts that have been painted, cut, drilled or modified
- Installed parts, unless the part is defective or is not the part on your quote
- Anything identified as special order or non-returnable on your quote
How to return a part
- Contact us at the contact form with your order reference and the reason.
- We send a return authorization with a number and the address to ship to. A package sent without one may be refused.
- Pack it the way it came, as far as you can, and write the authorization number on the outside of the box.
- Ship it. If the return is for our mistake, damage or a defect, we email a prepaid label. Otherwise use a tracked service of your choice.
Refunds
When the return arrives and its condition checks out, we refund the part price to your original payment method. That takes no more than five business days from arrival. The original shipping charge is refunded too when the return is for our mistake, shipping damage or a defect.
Wrong, damaged or defective parts
Report shipping damage within 3 business days of delivery so we can claim against the carrier. If you find it later, tell us anyway: inside 30 days, a part that arrived damaged still comes back at our cost. If a part is the wrong one or has a defect, tell us as soon as you notice.
Send photos of the part, the box and the shipping label, and keep everything until the claim is closed. We replace the part or refund it in full, your choice, and you do not pay to send it back. If a replacement is out of stock, we refund.
If we confirmed the fit against your VIN and the part does not fit the vehicle, that is our mistake and is handled the same way. If you ordered without a VIN and the part matches the quote but not the car, it comes back under the standard return terms.
Warranty
Most parts carry a manufacturer’s limited warranty against defects in materials and workmanship. Your quote names it and its length, and we send the full written terms on request before you pay. If a part has no manufacturer warranty, the quote says so.
The manufacturer’s written terms decide what is covered. Most cover the part only, not labor, paint, towing or a rental car.
To make a claim, contact us with your order reference and photos. We handle the claim and replace or refund the part when it is approved.
Marketplace orders
If you bought through a marketplace such as eBay, start the return there. The return terms on that listing and the marketplace’s buyer protections apply to that order.
Questions
Reach us at the contact form.